If you wish to return an item, you may do so within 14 days. The return needs to be sent from the country that the shipment was originally sent to.
You either have 14 days after delivery to repeal your contract of purchase in written form by sending us an email. After sending us your cancellation mail, please wait for our confirmation.
Please be aware that all returned items must be in their original conditions, without having been worn, washed or altered and with all tags still attached. Hosiery, underwear and socks cannot be returned, once taken out of the sealed packaging. Please note the returned goods shipment fare is
The box used to pack the return should be the same as you received or a new one, but never just the original branded box.
Should shoes show any sign of wear, not be returned in the original shoebox or their box used as the packing box, we have the right to reject your return. We therefore kindly ask you to try on footwear on a soft, carpeted surface only.
Customers are responsible for the cost of shipping the return, the fares are as follows:
Italy Free return
Europe (except Norway, Switzerland, Malta, Cyprus ) € 29
Due to extremely high customs duties and complex import policy, we don’t accept returns from United Kingdom, Norway, Switzerland, Malta, Cyprus and Extra EU Countries.
HOW TO MAKE A RETURN:
Write us an email containing details of your account and order.
Wait for our confirmation mail with the instructions to return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For DDU deliveries, customs duties, sales tax on imports as well as handling costs that were charged to you by the shipping agent cannot be refunded.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]